Balance
People are at the sharp end - the balance point - between business success and failure. Behind them are the processes, technology and organisational structure that can help or hinder. We help organisations find their balance point by managing the factors which shape human behaviour, safety and security.
 
Perspective
We create and communicate insight into complex problems from many years experience using the perspectives of human factors, organisational research, resilience engineering and cybernetics.
 
Resolution
We use these insights to investigate and resolve the relationships between issues such as communication, teamwork, workload, risk, situation awareness, error, motivation, stress, training, leadership and management - within real operational settings.
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We will treat any information you give to us in confidence and we will hold it securely. We will continue to hold it only for the purposes of maintaining an actual or potential commercial relationship with you. Subject to legitimate legal demands, we will not share it with anyone else unless you give us permission to do so.