Balance
People are always at the sharp end - the balance point - between business success and failure. Behind them are the processes, technology and organisational structure that can help or hinder.

We help organisations to analyse and optimise their balance point. We help them gain insight into the factors which shape human performance, safety and security, and take effective action.

Frameworks
We create analytic frameworks from human factors and organisational research, resilience engineering and cybernetics.

Issues
We use these frameworks to investigate the relationships
between issues such as communication, teamwork, workload, risk, situation awareness, error, motivation, stress, training, leadership and management - within real organisational settings.