People are at the sharp end - the balance point - between business success and failure. Behind them are the processes, technology and organisational structure that can help or hinder. We help organisations find their balance point by managing the factors which shape human behaviour, safety and security.
We create and communicate insight into complex problems from many years experience using the perspectives of human factors, organisational research, resilience engineering and cybernetics.
We use these insights to investigate and resolve the relationships between issues such as communication, teamwork, workload, risk, situation awareness, error, motivation, stress, training, leadership and management - within real operational settings.