In 2008, we wrote this 200 page guide for RSSB to help operational managers in the UK Rail Industry.
It presents a comprehensive compendium of best practice and human factors tools via easy to understand language and diagrams.
You can download the whole book as a fully indexed, hyperlinked pdf by clicking the cover picture.
In 2010, we wrote this major book for the UK Maritime & Coastguard Agency, co-funded by BP Shipping, Teekay Shipping and the Standard P&I Club. Via a series of case studies it provided a highly structured guide on human behaviour to ship and shore managers. Many tens of thousands of copies (printed and pdf versions) are in now circulation around the world. In 2011 it received the Safety at Sea International Award in the Management/Operations category. You can download the whole book as a fully indexed and hyperlinked pdf by clicking the picture.
In 2013, funded by the same MCA-led consortium, we consulted to KVH Media and Pukka Films to produce a major training film drama based upon our award winning book. The film tracks the behaviour of five central characters involved in a fictionalised grounding incident. The film also introduces our SUGAR model of human behaviour to help structure trainees' understanding of the contribution of human behaviour to the performance of complex systems. Find out more about the film by clicking the picture.
What do companies really need to measure if they are to get the balance right between efficiency and safety?
The journey towards operational safety is continuous. It may also be viewed both as a management directive, and a personal experience. In fact, it is just a matter of perspective. In this position paper, we show how organisations can add significant leverage in their quest for continued safety improvements, via a new kind of safety measure. Click the picture to download the paper.
How can organisations learn from what happened? In this position paper, we show how the powerful, but illusory nature of hindsight must be enhanced with mindset analysis if organisations are to draw meaningful lessons from their investigations of things that go wrong. The result of using mindset analysis is that different kinds of lessons can be learned. Instead of shaping people’s behaviour to avoid future blame, attention must be focused on increasing organisational resilience. Click the picture to download the paper.
We design our products to be of immediate operational use.
We immerse. We listen. We analyse.
We reflect. We discuss.
Our products are engineered to support genuine behavioural change based on deep understanding of human behaviour at work.
You can access some of our work from the panel opposite.